Returns & Refunds

Last updated: 01 November 2026

This policy applies to products purchased from verobello.store. Prayer cards from verobello.cards are offered free of charge and involve no purchase, so this policy does not apply to them.

Returns & Eligibility

We accept return or exchange requests within 7 days of delivery only where explicitly permitted under this policy. Returned items must be unused, unworn, in their original condition, with all tags attached and in original packaging. Proof of purchase is required.

To request a return or exchange, please contact avemaria@verobello.cards with your order number. Items returned without prior authorization will not be accepted.

Accepted Returns

Where a return is accepted for reasons other than defect, damage, or incorrect item, the following conditions apply:

• A restocking and processing fee of 25% of the item purchase price will be deducted from the refund
• Original shipping costs are non-refundable, except where otherwise required by applicable law
• The customer is responsible for return shipping costs

These deductions reflect the made-to-order nature of our products and the production, fulfillment, processing, and handling costs associated with a discretionary return.

Exchanges

Where an exchange of a correctly fulfilled, non-defective item is accepted, the customer is responsible for:

• Return shipping costs for the original item
• Shipping costs for the replacement item
• A processing fee of 25% of the original item's purchase price

These charges reflect the made-to-order nature of our products and the production, fulfillment, processing, and handling costs associated with an exchange.

Defective, Damaged, or Incorrect Items

Please inspect your order upon receipt and notify us promptly if an item is defective, damaged, or incorrect.

In such cases:

• No restocking or processing fee applies
• Return shipping costs will be covered by Vero Bello where a return is required
• Shipping costs for an approved replacement will be covered by Vero Bello
• The item may be repaired, replaced, refunded, or otherwise remedied as appropriate, in accordance with applicable law

We may request photographs or other reasonable documentation of the issue. Depending on the circumstances, Vero Bello may determine that the original item does not need to be returned.

An item printed in a different garment, size, or print color from the one shown in your order confirmation is an incorrect item.

Non-Returnable Items

Except where otherwise required by applicable law:

• Sale items are final and non-returnable
• Items showing signs of wear, use, or alteration are not eligible for return or exchange
• Items returned without prior authorization will not be accepted

Refunds

Once an authorized return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 10 business days, minus any applicable fees and non-refundable shipping costs. Processing times may vary depending on your bank or card issuer.

Refunds are issued in the currency of the original payment. Any difference caused by your bank's or card issuer's exchange rates is outside our control.

If more than 15 business days have passed since refund approval, please contact avemaria@verobello.cards.

European Union — Statutory Right of Withdrawal

The statutory right of withdrawal does not apply to goods made to the consumer's specifications where the applicable legal requirements for that exception are satisfied.

Because certain Vero Bello products are produced to the consumer's specifications, the availability of a statutory right of withdrawal may depend on the nature of the particular product and transaction.

Nothing in this policy limits any consumer right that cannot lawfully be excluded.

Finality

By placing an order, you acknowledge that our products are produced on demand and that returns and exchanges may be subject to the conditions and charges described in this policy, except where otherwise required by applicable law.

Contact

Vero Bello Keizersgracht 391 A 1016 EJ Amsterdam The Netherlands

Email: avemaria@verobello.cards

Please do not send items back before your return is authorized. When it is, we will tell you where to send it.